FAQ

Ordering & Shipping

  • How long does it take to get my order and how much is shipping?
  • Personalized Products
    • Answer: Some personalized items may ship separately and may require additional processing time. Check the item description for details. No Express, 2-Day or Next Day Delivery available. All products are available nonpersonalized. NOTE: Almost all characters are allowed when personalizing our products. The only exceptions are "foreign" or non-standard English characters - the only foreign characters that are allowed are á é í ñ ó ¡ Ü Ú ¿, all other foreign characters should NOT be used.
  • Do you allow phone in orders?
    • Answer: Yes, but be aware that some online specials are only available with online internet orders. We will offer specials online that are not available through our phone customer service department. We regret any inconvenience this may cause. Check our website often for special offers and promos frequently.
  • Can I ship my order to another address or multiple addresses?
    • Answer: Of course! We can send orders to any address you wish within the United States. To designate an address other than your own, simply make your choices in Check Out where you’ll enter the recipient’s shipping address. We do not allow splittign your order into multiple shipping addresses.
  • Where do you ship? Do you accept international orders?
    • Answer: At this time, we only ship orders to the U.S. and its territories (to include Puerto Rico, Guam, American Samoa, Northern Mariana Islands, The Virgin Islands, and APO/FPO addresses). All orders must utilize both a U.S. mailing and billing address in order to be processed. We do not ship internationally and therefore cannot process orders that utilize an international billing address. You should not have the options in checkout for international except for the United States territories.
  • Do I have to pay sales tax on my order?
    • Answer:  Yes, As a result of a recent US Supreme Court decision and consequent state law changes, we are now required to collect sales tax in many states, and will begin collecting sales tax in additional states in the near future. Presently, we currently collect sales tax in AL, AZ, AR, CA, CO, CT, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, NE, NV, NJ, NM, NY, NC, ND, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI & WY. 
  • When will I be charged for my website order?
    • Answer: For website orders, payment is processed at the time the order is placed. Your credit card is authorized and funds captured.

 

Order Status

  • Is it possible to cancel or change my order once it has been submitted?

    • Answer: We want your order to be printed just the way you want it. Please precisely follow directions for ordering personalized items, and proofread your personalization information carefully before submitting your order. Your order automatically begins processing as soon as it's submitted; therefore, we're unable to make changes, corrections, and/or cancellations. No replacements or refunds can be made on orders submitted with incorrect information, though we will gladly reorder items for you. We reserve the right to use discretion in what we print. As indicated, some products will ship separately from the rest of your order and may require additional delivery time.

  • Will you provide me with confirmation of my order when it is received?
    • Answer: After you enter an email address when placing your order, you will receive an order confirmation via email to that email address. After pressing the "Place Your Order" button, a confirmation screen appears, displaying the following message: Thank You for Your Order! With related order information and order # If you'd like to receive additional confirmation, complete our Contact Us form.
  • How can I find out the status of my order?
    • Answer: We’ve made tracking your order easy! Our new Track Order feature, conveniently lets you check your order status anytime online without having to be logged in. Information about your order should be available 72 hours after placing your order. At this time, only orders placed on our website are available to track through this feature.
    • Use the link here

 

Products

  • How quickly can I expect to receive an answer to my emailed question?
    • Answer: You can expect a response in 24-48 hours unless you have sent your email over the weekend or on a holiday.
  • How can I order a large quantity of your products?
    • Answer: If you would like see if your order qualifies, please contact our Customer Assistance Center by completing the Contact Us form.
  • What is your return policy?